Refund policy
2-Year Warranty with Optional Extension to 5 Years / No Refund and Return Policy
All brand new Spinfire Lacrosse Trainer machines are sold with a 2 year return-to-depot parts and labor. Lithium Batteries carry the same warranty as the machine. This warranty applies to breakdowns caused by normal use and not by abuse, neglect, accident, unauthorized repair and/or modification, subjected to damage by failure to follow the instructions contained in the product manual or if its serial number sticker has been altered or removed. This warranty does not apply to cosmetic damage to the tennis ball machine including, but not limited to, scratches and dents that do not otherwise affect the functionality of the product. This warranty does not apply to defects caused by normal wear and tear or which are otherwise due to normal aging of the system. This warranty extends from the date of purchase by you. If you are experiencing problems with your machine please call us in order that we may troubleshoot the problem over the phone. We are happy to ship you parts for free that can easily be replaced along with a video on how to do it. Note that replacements (including machines) are shipped via standard ground shipping. If you wish expedited shipping you must pay the additional cost. You must request a Return Material Authorization (‘RMA’) number so that you can return the machine for repair to our facility. Machines sent for warranty repair without an RMA # will not be accepted. This warranty is only provided to and may only be enforced by the original customer as it is not assignable or transferable. For repairs under warranty you must send the machine or part to our facility at your expense and we will return it to you at our expense (non-continental addresses such as Hawaii, Alaska, US Territories, APO addresses, Central & South America and the Caribbean excluded and must pay shipping both ways). For out-of-warranty repairs done by Spinfire USA or by you the customer you must pay shipping both to our facility and back to you. Please retain the original special shipping carton and interior packaging in the unlikely event you need to send your machine back for repair or refund. The box and materials are easily flat-packed for storage.
An optional 3-year extended warranty, which extends the original 2-year warranty to 5 years is available at an additional charge only at the time of purchase of your machine. This warranty carries the same terms and conditions as the original 2-year warranty.
However, all sales are final, and no refunds will be issued.
Non-Refundable Items
All items, including but not limited to products, services, memberships, and digital downloads, are non-refundable once purchased. This policy applies to all customers and is non-negotiable.
Contact Us
If you have any questions concerning our no refund policy, please contact us at:
- Email: trevor.tierney@tierneylacrosse.com
- Phone: (720) 213-8789
Thank you for your attention and understanding.